Mitsubishi DLP RP class action lawsuit info

All class action lawsuits in this industry have typically ended up with a manufacturer covering something they did not want to. On that account Mits has already stepped forward over the blocked airflow and a particular generation of light engine.

Mitsubishi: 2006 DLP warranty extension
http://www.hdtvmagazine.com/forum/viewtopic.php?t=8706
For this one it is highly unlikely a consumer can make any claim since this problem occurred fairly quickly falling under the manufacturers warranty.

Mitsubishi: 2005/2006 DLP warranty extension
http://www.hdtvmagazine.com/forum/viewtopic.php?t=8705
If you paid out of pocket for this repair then the lawsuit is your best bet on getting reimbursed - another typical outcome for these situations

The real question is can you sue for loss of use, the main issue so far, and in that case I have yet to see a court do anything for that. That would fall under your state consumer protection laws if you have a law stating a time frame for getting parts.

I recently had my timer light fail on my Mitsu 62525. The problem was with the DM board. I called Mistsubishi and they offered to pay for a new board. I waited 3 weeks and when the part came today the techs said they sent me back the same board, but i was supposed to be "reworked". Sadly it didn't work and they have to send it back. Now I'm stuck without a tv again. If you are going through with this lawsuit please let me know.

Nic

Your model is not one of the problem ones...

Ok, well I found a link to this bulletin in a wd62525 forum: http://www.avsforum.com/avs-vb/showthre ... p=12786147

Nic

Ya, I know... Again I would not count any action coming from that for your model. Bear in mind such legal action is not a matter of piling on, it is a matter of proving that a particular model or models have an unusually high failure rate. You won't be able to figure that out from a forum because you won't find the rest of the happy owners posting their happiness.

The only ones that usually make out in this type of lawsuit is the attorneys. They'll agree to some settlement that pays them millions and when the rest gets distributed to each member you'll get a check for $34.

There is definitely an ambulance chasing perspective to all this but this kind of suit is different. Key is all you are going to get is the repair fee if successful and that typically gets paid out long after the actual repair. Those who benefit right away are those who have the failure after, usually in the form of an extended warranty from the manufacturer for that specific failure.

Right - which Mitsubishi has already done. They extended the warranty and paid for the repairs AFAIK. The only thing left is to demand a replacement TV (not going to happen) or to be compensated for the time spent waiting on parts. And since a lot of these were handled via extended warranties (at least initially) you have the issue of how much they are to blame vs. Mits.

If Mits was refusing to extend the warranty or pay for the repairs that would be one thing. I just don't see much to be gained here other than attorney fees.

It

I don''t know if this will help, but we just had to return our WD-62725 under extended warranty to have the chassis repaired/replaced. Purchased unit in December 2004. If you need more info, let me know.

Gene

Our WD-62725 just failed with the blinking green light problem. I was wondering what the resolution of your own case was. This forum died down a year ago except for your post.

I contacted Mit before I realized that this was such a widespread problem, and all the csr did was to give me the names of two authorized repair shops. I also found a web site that gave do-it-yourself repair procedures; the guy apparently repaired his own set for only the cost of the faulty capacitors, less than $5.00. In my youth I did some of that kind of work, so I know it's possible. You can also get the repair manual from online sources for about $16. I wonder if anyone else has gone this route.

Thanks.

Peter

Mitsubishi DLP RP WDxxx25 - a variety of symptoms and problems
http://www.hdtvmagazine.com/forum/viewforum.php?f=47

Also, from our user guidlines
http://hdtvmagazine.com/forum/viewtopic.php?t=5503

HD Library does not support any postings on the site for going beyond the customer controls. HD Library does not support any postings on the site for repairing a product yourself. HD Library is here to connect industry professionals with end users seeking their assistance. If you want do it yourself, DIY information related to calibration and repairs it is on the internet easily found using a search engine and also check our links in the library.

The purpose of the Service and Repair Forum is to help others determine if they have a setup problem or repair problem. If the product requires repair then the next purpose is to create an understanding of the service industry so you are better able to get the results you seek when looking for service or have service problems.

is it too late to have our names added to the class action lawsuit against Mitsubishi for our model WD62525?

I guess what I see (again) is a failure of Mits wanting to stay in the consumer big-screen game. The marketplace will crush Mitsubishi display products and they will be right-sized or go under. Too many folks will show up at the "Big Screen Store" with too many indelicate questions. Ya get an extended warrantee - why?

Mits has design and/or production/quality issues - probably DNA design issues that need to be addressed or the "Pinto" name will stick.

Jim

Hi peachyjyun,

There never was a class action lawsuit and if one had been victorious you would have been notified provided you filled out your warranty card. Is the problem that you can't come up with a sales receipt?

Hey Jim,

No manufacturer has a halo over their heads and it's all about how you deal with a problem. A great recent example...

Sony LCD KDL-52XBR4 - gray blotchy lines or multi-colored areas in picture
http://www.hdtvmagazine.com/forum/viewtopic.php?t=13383

IMO, the way Mitsubishi is handling this problem is far better and will help more customers over the long haul than what a lawsuit would have provided.

IMO, Mitsubishi's arrogant mistake was resting on their performance laurels years ago and making products that no longer provided that. This will be the first year Mitsubishi has returned to the game with products that can be calibrated!

IMO, Mitsubishi's greatest mistake was counting on DLP RP and not getting in the LCD game 2 years earlier. Out in the trenches many of my loyal Mits customers wonder what happened to them because they don't see Mits in the stores - amongst all those sexy flat panels. Hopefully they didn't wait too long and can get a grip in the market again...

Otherwise, DLP RP is still the best bargain out there per screen inch for a one piece display especially if you are looking for BIG - 60 inches plus!

Corporately, no one could ever accuse Mitsubishi of being humble.

I think your comments are right on, Richard. Sometimes they are their own worst enemy. They have, however, taken pretty good care of most of our clients with the V2 problems. Some even got new sets if they had repeated problems, even with sets that were 5 years old. The people who did not come out well on it are mostly those who bought the sets used or did not deal with a quality dealer that was looking out for their clients.

We are on the same-ish page Richard. Yes, Mits has gone down-hill I think you wrote. I wasn't responding to this particular line or model issue. I was broad-brushing a perception that Mits hasn't had their eye on the ball for some time now. I've (actually, yes) read your Mits review(s)?. I know you to be anal and surgical and/but I got the vague impression that you don't really like the way Mits has gone - but protect them at the same time. That's understandable.

Broad-brushing again, these re-current design or quality issues will sink Mitsubishi in this market and I would hate that. Those types of issues are deep issues and come from high-up direction, flowed down to good engineers. The good people at Mits know they are shipping not-quite-right DNA shee-tah don't you think?

Jim

IME, other than the V26 (first generation DLP) their products have been quite reliable. One of the dealers that I service sells lots of them and I rarely see problems at all.

I know you to be anal and surgical and/but I got the vague impression that you don't really like the way Mits has gone - but protect them at the same time.

The challenge with a review is the person reading it has their own concept of what performance is and when the picture is good enough. I have to tackle both sides of that equation in my final to support most of the readers.

The only review you could be speaking of is the Mits LCD. I personally do not care for a display that can't be calibrated. My review sample did a pretty good job of being able to at least get in the ballpark with the customer menu. With the right sources, HD scan rates only, I can recommend it provided you are not calibrating. That's not protection, just a reasonable outcome.

Putting it in Perspective... that's always at the end of my reviews.

http://www.hdtvmagazine.com/reviews/200 ... ntials.php
http://www.hdtvmagazine.com/reviews/200 ... _bench.php

On March 16th, 2010 Richard posted: "IMO, the way Mitsubishi is handling this problem is far better and will help more customers over the long haul than what a lawsuit would have provided."

Just how is Mitsubishi "handling this problem"?

I have a WD-62825, and it has now "died" for the third time. Each time....I get the blinking green light of death.
*The first time, all the capacitors were replaced, a new DM module was installed, a new FMT module was installed, and ultimately a rebuild chassis was installed.
*The second time, the caps on the power board were replaced.
*The third time....I am in the middle of it right now.

Am I reading into your comment that Mitsubishi is now addressing their design issue? And if so, what are you seeing that they are doing?

Any and all insights would be appreciated. THANKS!

This is the complaint center.

You are on the wrong thread if you are looking for help... this one will help you.

Mitsubishi DLP RP WDxxx25 - a variety of symptoms and problems
http://www.hdtvmagazine.com/forum/viewtopic.php?t=11430

Hi,

I'm new to this forum but not to the problems with the Big Screens!!! How do I get involved with the Class Action against Mitsub in regards to the sets...I am tired of getting the run around!!

I am not aware of any class action lawsuit ever taking place...

I can try and help. Provide your model and symptom.

I just sent my information to [email protected]

I bought a WD52631 in October 2006, first bulb out April 2007.

It has been a continuous round of 2-3 lamps a year.

The last one blew in 2 months, & I stopped using the TV

I decide to buy a new lamp with new housing for Xmas @ $135.

Never got a picture, the yellow lamp light kept flashing, then we smelled something burning from inside the TV.

We couldn't get the light to stop flashing, even after pulling out the plug.

We put the TV outside & went to Best Buy to buy a new TV.

I paid $2500 for this worthless piece of crap & at least $1000 in replacement lamps. This company sucks. A former employee posted that Mitsubishi was well aware of the problem & they advised CSR's to give us complainers the runaround, promising manager call backs that never happened. He published the direct line to the President!

I also read that some had their warranty extended to cover a fix to the design f'law that is causing the lamps to burn out. It's not right that some got this, without advising all of us who completed warranty info when we called for the initial bulb replacement.

I wouldn't buy a toilet plunger with a Mitsubishi name attached to it.

I know you are angry and frustrated but this site is about education and seeking the truth... Don't shoot the messenger...

It has been a continuous round of 2-3 lamps a year.

Two points, minimize power cycles and get the OEM directly from the manufacturer.

HDTV TLC: Extending the Lamp Life of Your HDTV Microdisplay
http://www.hdtvmagazine.com/articles/20 ... isplay.php

HDTV TLC: Projection Lamp Failure and Replacement
http://www.hdtvmagazine.com/articles/20 ... cement.php

I decide to buy a new lamp with new housing for Xmas @ $135.

Since you went out of your way to state new housing that implies you have been using bare lamp replacements from the aftermarket. At $135, the lamp you just purchased is still not OEM from Mitsubishi because the current price is $179 and I know it was even higher in the past.

Never got a picture, the yellow lamp light kept flashing, then we smelled something burning from inside the TV.

It is possible the aftermarket lamp has caused another failure.

I also read that some had their warranty extended to cover a fix to the design f'law that is causing the lamps to burn out.

There is no technical bulletin from Mitsubishi or change in the lamp housing to support your statement.

There was a national recall for the blocked airflow warning.
http://www.hdtvmagazine.com/forum/viewtopic.php?t=8706

If the core of your lawsuit is lamp replacement you don’t have a chance unless you have receipts proving that all of your lamps were purchased directly from Mits. All the info you have provided implies that is not the case.

The biggest problem with lamp based micro-displays is the aftermarket lamp providers! In my experience they don’t save you money because their lamps fail prematurely, won’t reliably fire, wrong color, low light output, more often than not leading to frustration and a final conclusion to replace the product when that was really not necessary.

BTW, if you find there really is a class action lawsuit out there please let us know.

We have a Mitsubishi TV DLP WD-Y657, 65 inch paid $1800.00 in September 2007. Everything is falling apart. We called Mitsubishi for support and then were told to have repair man come out and take a look at it for an estimate of $105.00 for a 5 minute visit by a Sears Service Tech, who said ALL Mitsubishi's DLP are failing. We also are having problems with the Optical Block/Light Engine, have white dots on the screen. For the price the TV should last a lot longer. The part costs, plus installation will be $1600.00! for a new light engine. Any support will be greatful. Thank you.

In July of 2007 we purchased a Mitsubishi WD57733 (57" dlp) and a two-year extended warranty. The extended warranty of course ran out and we declined to continue it. I had to replace the lamp in November of 2010 (which was no problem), however, we just started noticing white and black pixel dots on the screen (just a few for now). We've had the set for little more than 3 1/2 years; is there a Mitsubishi-based repair program for the white and black pixel problem (that they're willing to spring for), or is the repair bill on us??

When I first read that there was going to be a class action suit against Mitsubishi, I was ecstatic, but then I read all this.
What isn't fair is that it is not a single type tv; they have a huge reputation for making faulty t.v.'s! HOW do they get by with it!
We bought ours in 2008 at a quality t.v. store. My husband was becoming very ill. We needed one that would last the rest of our lives, and we were told this was "the one to buy", because we would have very little trouble replacing the bulb, which would be its only problem ever. The one we purchased was on clearance, apparently because - like computers - a new one was replacing it, but this was was still a great tv. (Yeah right, Ha!) Now we're in everybody else's delimma.
WHY can't there be a class action suit against Mitsubishi based on their putting out faulty t.v.'s, period? They keep getting by with basically doing nothing.
What is a better class of t.v.'s? I always thought it was Mitsubishi and Sony. Maybe I'm wrong? I know I'm NEVER buying another Mitsubishi ever again!