I know that many owners of the Mitsu DLP have had problems with the Optical Engine and I'm no exception. I purchased the WD73927 in March '06, and that unit failed in August this year. Fortunately (??) I purchased the "extended warranty" which, in fact covers that part (p/n 938P019010). Well, it's been over 2 months now and this issue is not resolved. Mitsu has the replacements on backorder. The warranty company authorized a repair/rebuild so the service tech's took it out and sent it in for rebuild. Guess what...??..THEY're waiting for parts to rebuild it! So I'm being bounced back and forth between the service tech's, the warranty company, the rebuild company..and mitsubishi. In the exact words of more than one person at the warranty company, "we are not obligated to repair your television within any specific amount of time...."..sweet, huh?
Here's what I'm viewing on my 73" Mitsu DLP....I put our 13" Polaroid LCD ON TOP OF THE BIG SCREEN, plugged the sat cable in..and that's what we're watching "ON THE BIG SCREEN..."
No amount of arguing, cajoling, threatening, begging, crying, etc..etc..has helped. We're all stuck. Mitsu should re-purchase every one of those DLP's because it is a known defect.
Guess what? I have a problem with a replacement part from Mitsubishi again. Under an extended warranty in July (took over 2 months to get part) my optical engine was replaced. Now the optical engine went again in October. Now waiting to find out what Mitsu is going to do about this. How about "class action suit?" Mitsubishi is garbage. Wonder why the mags aren't reporting this to their readers? Payoff?
Sorry to hear that. My "warranty" company authorized a rebuild of the optical engine, instead of making me wait for Mitsu. (and then again, 450. to rebuild vs. 1200. for the new part...allowance they would give me!). It took a little over 2 weeks for the rebuild and the part is on the way back, to be installed next week. I have no confidence in this product and I won't be surprised if/when it happens again. I'm not sure what it takes for a "class action". Certainly more than just the two of us! I bought that set the first year it came out (I think). I should have known better. Once I get the set back, I plan on selling it (donating?) and going back to Pioneer Elite...Best of luck. Keep me posted.
Mine was bought December 2005. I will keep you posted. It does take more than 2, but the authorized repair facility told me they have had more than several repairs on this problem, and it takes an inordinate amount of time to get parts.
Even with the unreasonable wait for the parts, it's a good lesson for anyone buying expensive, high-tech equipment. BUY the extended warranty. I learned that when GE could not repair my built-in fridge that I bought for 4500.00. After 4 attempts, they replaced it with a brand new one (under the extended warranty) ................. MITSUBISHI:::::::::::::::::::::WHERE ARE YOU???
I agree. I always buy extended warranty on all expensive products including my cars. That does not excuse the fact that we are without use of products for extended times, because all they are doing is replacing defective parts.
I feel for you and Mits may be in a parts pinch but...
After 25 years I can tell you that NO manufacturer has earned a halo yet... pick your brand and technology - they are all breaking, new and old.
Bear in mind there are thousands of Mits owners with your model that are perfectly happy. That does not negate the fact that your grievances are real and should be taken care of.
Thank you for your input. I understand your position. And there may be tens of thousands of satisfied Mitsu owners, but I'm not one of them. And...as you pointed out, nearly everything breaks these days at some point (some sooner than later). My main gripe is with the Mitsu parts situation and the way I have been run around by the warranty company.
Extended warranties are a choose your poison scenario... either cover repairs yourself or deal with the way they want you and the service center to do business. It is tough on both the owner and service center. Just read an email about an insurance company that refused to let the manufacturer repair the board insisting another company do it instead due to pricing. The board was received, still has the same problem but it should have fixed it, and the service center and owner are caught in the middle...
I agree with that. If ever there could be "two middles", it would be the customer and the service center/repair technician. The warranty company calls the shots no matter what. Perhaps there should be some sort of legislation (oh jeeze.......MORE laws on the books??) that would/could protect the end user (consumer) from never ending delays due to parts availability, non-action, etc.etc. I think the most aggravating thing I was told (so far anyway) was from one of the rep's at the warranty company who just flat out told me that the extended warranty has absolutely no time frame within which the repair issue needs to be resolved by! This was after 3 weeks of a non-decision on the part of the warranty company. They "sat" on the claim for the first week, then they claimed the issue went to their "Technical Review Dept" to make a determination if the set was to be repaired or replaced. The claim sat there for 2 weeks. The reason I was given was that "one of the tech's was out on sick leave"...in reading other people's experiences with this same company...that was a load of $#@%$...
What we are saying is we are willing to fork over more for an extended warr. which we shouldn't have to if the product is any good but complain when it breaks what is happing is the price war is maybe putting a little inferior parts in? i bought the 57732 when i turned it on a popping sound (so loud the Mit tech could hear it on the phone) they took care of it right away. i do wish i had this forum to turn to when i was looking this is my first (last?) Mit product of any kind but am quite satisfied so far Hope the powers that be at Mit will read all of these and come clean with what they know is wrong like Microsoft had to do with the xbox Thanks for the reads and is there a forum for the 57732 to get ideas on setup?
Thanks for the info...but, they don't deal directly with "individuals" and the warranty company will only deal with companies that will charge what they're willing to pay! I don't know specifically what goes wrong with the optical engines, or why. MY good news is that the service tech is supposed to be out tomorrow to install the rebuilt unit. Exactly 2 months to the day they were out for the first service call.
Don't know and probably won't find out since component level repair has been removed from the field. If I did know it would not matter because no one will sell me the parts to fix one. TV service is becoming quite strange, difficult and WAY more expensive compared to yesteryear.
Just an FYI to all that have been involved in this Mitsu issue;
I may be incorrect, but I believe that their "customer service" dept is located in Bangladesh, which is why everything sounds "scripted". The outsourcing of customer service to other countries is probably far more tragic than the crap they are making!
OK...Today was the day that the service "tech" set up to repair my TV with the rebuilt optical engine............guess what??...He "FORGOT" the rest of the parts at the shop that they took off before they sent it in for repair.........so..........Now I'm rescheduled for Thursday..."no can come back today"!!!!!.........
Thank you SMITH & LARSEN in the San Fernando Valley.......
Well..for those of you that have been following my saga and know that the repair tech was out this past monday but "forgot" to bring some parts with him...here's an update....
The service was rescheduled for yesterday between 1 & 3. At 3:45 the repair tech shows up, looks at the back of the tv and the parts, and asks my wife "where is the lamp?"..(actually it was "ramp" but that's another story)..I think that my wife's facial expression must have scared the hell out of him!!...LONGGGG story short, according to them (smith and larsen), the people that rebuilt the optical eng sent it back without the lamp...NOW...wouldn't you think that a service tech would know to check to make certain he has everything...ESPECIALLY since it's the SECOND time!!!!!????..So, now the lamp is missing and I don't have a "lamp warranty"...Not that it matters that much..it went out with a lamp it needs to go back in with a lamp..right? The warranty company is out of the loop, for now, because this now is not a warranty issue...it's a stupidity issue...........They (smith/larsen) promised the warranty company that they will call me this afternoon for an update on the missing lamp issue.........all condolences appreciated!!!!!!!
I hope the servicer feels like s__t, I know I would... probably carry my stupidity with me for the rest of the day...
I do know that for me I damn well would have gone over this with a fine tooth comb after forgetting parts the last time. Sorry you are going through this and due to the extended warranty you are probably stuck with that crew.
At this point they either need to get your old lamp or buy one - you have them legally on that.
Here's the up-to-the-minute news....apparently the service shop must have lost my lamp. First, they couldn't find it, then they claimed they did find it "in a box at the shop", but that it "did not look good". I was preparing myself to be set up for someone else's used lamp, or them telling me mine needed to be replaced. I think they decided against that (as they should have), because when I called them today, I was told they want to make another appointment to come and install the "new" lamp. So, we'll see. I'm not overly confident in them!!...Tuesday the 13th is when they'll be out.
Another update to follow.
One very important element missing from your thread is your symptom/complaint. Could you please tell us what your actual problem was? It sounds like you lost the TV altogether...
Richard: My original post in oct outlines my issue: the TV ('06 Mitsu DLP) has a defective light/optical engine, which seems to be fairly common with the mitsu dlp's. Please review my original post and let me know what other, if any, info you would like.
thank you,
Ok....The beginning symptoms of the light engine failure was that we began to notice color "ghosts" around some of the pictures. When that became progressively worse, I assumed it would be either our HD receiver or the HDMI cable. Directv sent out a "technician" who replaced the receiver and the HDMI cable and that did not solve the problem (70.00 service call). I will add here that they were very quick to respond. I phoned them in the evening and they set up the appt for the next day. Eventually (3-4 weeks) the picture became unwatchable. Lots of discoloration throughout the entire picture. I then contacted our extended warranty company "RepairMaster" who began the long and tedious process of where we are nearly 2 1/2 months later! The repair tech that came out immediately recognized the problem as the light/optical engine failure, since they have numerous customers with the same issue.
Tomorrow will be the 3rd time they are coming out to "repair" the TV. They have agreed to provide us with a new lamp, since they lost ours. We're not holding our breath. When the pic is on and everything is hooked back up correctly, we'll be somewhat happy.
Stay tuned for tomorrow's update.
Richard:
The ghosts we were getting were different colors. Pink, blue, white. Difficult to describe. If you can picture white clouds in the sky, the clouds might be blue....or, there might be a halo effect around them, or people...etc..etc...One of the symptoms of a failure of the light engine is that when the tv first comes on, there are no symptoms. Then, as the TV warms up, it becomes more and more prevelant.
Samsung had very similar problems with the light engine. It took us several weeks to get it serviced. It would run fine for a time then would go into a lightening effect for a few minutes then shut down. We have 3 on set at the TV station where I work and it was somewhat funny since it is on the weather set. I figured out early on that it was the bulb over heating and shutting down but nothing we did would keep it up and running . So we called in the service from Sammy and went thru all kinds of L to get a service man out that was authorized to work on it. After several weeks they replace the entire Drive including the bulb. We were told that it had been a know issue with the units not long after they put them out. Also we were told that Sammy would no longer replace the whole drive but start repairing down to component level.
MITSUBISHI:::::::::::::::::::::WHERE ARE YOU??? 
It is a sad day for service and Sheldon