HR 10 250 Problems — Community

#1 Mar 15, 2005 at 2:58 am

My HD TiVo seems to be going down hill. First I started getting frequent audio echoing and now when I went to watch "Dateline" from my "Now Playing List," Condeleeza Rice's face, from a just deleted Meet The Press, was frozen on the screen with the audio of Dateline sluggishly playing. Then the Dateline show played normally for a while until Condi's mug popped up frozen again.

I had this problem with my previous Directv TiVo (SD) but never addressed it because the HD Tivo's came out right about then.

Luckily I decided to pay the $8 a month protection plan fee that D* offered. I don't usually go for these extended warranty plans that everyone offers for the products, but $8 a month ($96 a year) seemed like a pretty low price for a $1000 first generation computer based product. Let's see if they make good on it.

#2 Mar 16, 2005 at 12:31 am

Have you tried rebooting?

#3 Mar 16, 2005 at 1:42 am

Yes, several times. Rebooting worked the last time this happened last month, but the problem has returned. Besides, I'm not going to keep rebooting every time this happens. Not for a $1000 machine, that's for sure. I lost the "Dateline" episode I recorded because of this overlapping of programs. Next time it could be something I really wanted to watch. I understand rebooting is an easy fix it for simple problems like freeze ups, but something is wrong with the hard drive imo.

I spoke with D* today and they said I should see if the same problems come up while watching in real time (something I never do) to rule out any interference with the signal from the dish or connectivity issues. I said I would, mainly to humor them, but I'll be interested in how they remedy this issue via my protection plan.

#4 Mar 16, 2005 at 5:23 pm

Try forcing a reload of the software. Support will probably suggest that anyway, and they'll have to tell you how to do it unless you can find that from avsforum.