One Installer\'s Opinion: A Tale of Two Vendors

[terrypaullin]

Readers with a strand or two of grey hair will recall a time, somewhere in the late 80\'s I think, when Quality meant something in America. We heard terms like \"zero defects\", \"Six Sigma\", TQM (total quality management), and companies, trying to do the right thing by customers, formed things called \"Quality Circles\" and the like to get employees invested in the notion. The Ring Leader of the movement in the U.S. was a fellow named W. Edwards Deming and when his preaching\'s eventually fell out of favor (short-fused management found it too hard to bend the culture) he took his message to Japan where they used it to capture the Auto Industry, apparently forever...

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