HDTV Almanac - Roku Price Drop

alfredpoor · Post by **alfredpoor** » Wed Sep 01, 2010 6:00 am

What’s a Roku? It’s a media player that you connect to your home network, through which it accesses the Internet to get streaming content for your television. It’s a whole lot easier than setting up a full-blown computer, and at about 5 by 5 by 2 inches, it’s a lot smaller too.

The box lets you [...]

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bgavin · Post by **bgavin** » Thu Sep 09, 2010 8:25 am

I am not surprised at the price drop. That happens when sales dwindle.

ROKU interested me greatly until I started reading the negative user comments.
Terrible support, poor performance, unreliable hardware.

Page after page, after page, after page of bad comments.

Post by **Shane** » Mon Sep 13, 2010 4:30 am

I've had a Roku for a couple years ... since they first came out. Never had a problem. I can't comment on the support because I've never had to call ... but that in itself should say something :-)

- Shane

bgavin · Post by **bgavin** » Mon Sep 13, 2010 4:25 pm

Yes, and a lot of people smoke and never get cancer, either.

I am happy your experience was a good one.
Too bad that was not the case for so many who posted their experiences.

I am a computer support service by trade, and have no illusions about the ROKU customer service, nor where it is outsourced.
The described problems are indicative of capacity problems.
These are so often the result of accountants making engineering decisions (read: cost cutting) at the expense of product quality.

It's all academic... I will never experience those problems, because those reports are sufficient to make me look elsewhere.
Where there is smoke, there is usually fire.