Toshiba HD-A3 HD-DVD Firmware

[jerfilm]

With no intent to reopen an old bitter debate, but in these times of s****y customer service, I just want to tell you how impressed I am with Toshiba. Out of the blue, in yesterday's mail, came an A3/D3 Firmware update disc 4.0. It didn't say what it does - never does, actually - but with over a million units in use, this update had to cost them at least a million dollars. That seems pretty remarkable to me considering the units are for all practical purposes obsolete and "no longer supported". So I think they at least deserve a big public, thank you....

So, Thank You, Toshiba.......

[Richard]

but with over a million units in use, this update had to cost them at least a million dollars.

It doesn't get sent out to everybody and is typically only sent when requested by the owner. Did you request one in the past?

[stevekaden]

Toshiba seems to be a company with real guts and real ideals. They lost a lot here....and still are taking care of their customer base, better than many ever do. FYI, they just spent $500m to develope a new MRI type of system...that is profoundly better than previous systems. They are to be admired.

[jerfilm]

Richard,

Yes I requested the first one back in December when I bought it. But I was certainly surprised to get the recent update without further prompting.

Jerry

[kato]

i receive updates periodically for my a35 w/o asking. i love toshiba!!