Mitsubishi WD73831 color issues

Richard · Post by **Richard** » Sat Oct 11, 2008 5:39 pm

Curiously, what is your zip code? You live in a rural area? Small town area?

orleandean · Post by **orleandean** » Sat Oct 11, 2008 5:51 pm

Zip is 22737--rural, but not out of it. Nearest Best Buy is 33.19 miles from my house.
BTW, never got a call from Mits yesterday like promised.

Richard · Post by **Richard** » Sat Oct 11, 2008 6:23 pm

Best Buy is notorious for ignoring their customers if they don't have anything on the line like protecting a sale or servicing their extended warranty. They are currently driving the independent service market nuts by getting an inside track on manufacturer or extended warranty service - they get first dibs. That means if they decline then independent servicers get to pick up the trash they don't want. Trash = tough repairs and long distance runs. Over my 26 years you are supposed to take the good with the bad or not do it all!

I checked a map and the Mits site and you are in the sticks. Patience will be required to get this settled.

http://direct.where2getit.com/cwc/apps/ ... mid=174138

As you can see there is a place called Electronic Service Center that has numerous listings but it seems they are not real players in your area or your service call would have already been placed!

I checked NESDA
http://www.nesda.com/locator/state_search.php

Only three, none Mits authorized and all about 43 miles away - that is tough on any shop. For us, if Mits is willing to pay for the trip, the call could be profitable provided we bring a light engine with us so it gets resolved on a single trip.

Yep, you are in a tough service area...

orleandean · Post by **orleandean** » Thu Oct 16, 2008 2:10 pm

Mit's called today, a week late' with the # for Jeff's TV Service. I'm guessing they got it off of NESDA's web site. They were going to let them come and service my tv. When I told her that Sear's was coming out tomm., she was not very happy. Oh well, I'm pretty sure I can pick who look's at my TV. Jeff's TV Service is 57 mile's away, but I will call them in the AM to see if they service my area. Doubtful.

orleandean · Post by **orleandean** » Fri Oct 17, 2008 6:50 am

Sear's called at 9 am to reschedule my service. New date----the 27th!

sheldon1451 · Post by **sheldon1451** » Fri Oct 17, 2008 8:54 am

Sorry to hear! I believe that as long as whoever services the TV is factory authorized by Mitsu, you can use whoever you chose. Try calling the other service company and see what date they give you. I would think that you can schedule as many appointments as you want for the initial service. Whoever shows up first! Then cancel the other(s). In my experience with this, once a service center shows up for the repair and it's determined to be under warranty....you're stuck with them! In my case, I was stuck with a service company that showed up once without the part (they "forgot" it...and the rescheduled appt was another 10 days!!), once without something else (guess I blocked it out of my mind!!!...but I DO remember it was another delay!!! I was at their mercy after the first visit.

Keep us up to date...and.....hang in there

orleandean · Post by **orleandean** » Fri Oct 17, 2008 12:30 pm

OK here goes---Called Jeff's TV Service after Sear's moved the date again. Talked to Denise (Absolute dream of a CSR). Asked if they serviced my area, and got a no as expected. Then she said, "that's kinda wierd, it's the second request we have gotten since Monday". Asked my name, and tv brand. "Yeah, I've got your info right here". One of the tech's that work's there had said he would be willing to run the call. Blue sky's, and rainbow's. Turn's out that Mits had called them on Mon. and they agreed they would run the call. All they needed was a service authorization form faxed from Mits. This is Monday. Never sent the fax. My Mits rep, Carla, who make's rock's look smart, called me YESTERDAY to let me know this new's about JTS being able to come out, all she had to do was send the fax. The fax that should have been sent on Mon. Now it's Fri. and could have had service set up with JTS this week. Call the Phillipines and have them contact JTS to send the form. Feelin pretty good at this point. Mits call's JTS and doesn't get Denise on the phone, get's the owner (geussing his name is Jeff). Jeff doesn't know anything about it and shut's the whole thing down. Got a call from Denise at 2:11 PM ET. Sorry to inform you that the owner said we will not service your TV.

Drinking now

sheldon1451 · Post by **sheldon1451** » Fri Oct 17, 2008 12:50 pm

oi vey!
hope the bottle is full

orleandean · Post by **orleandean** » Fri Oct 17, 2008 1:34 pm

Picked up a new keg on the way home.

orleandean · Post by **orleandean** » Fri Oct 17, 2008 5:22 pm

Hey now--Mits called at 8:05 PM ET (5:05 PT) putting in the extra effort. Carla Informed me that JTS was waiting for the authorization cert. I had to cut her short with knowing more than she did about the situation. Asked her if her higher up was in the office. Sorry--after 5. Great idea to call all angry

customer's after the boss leave's.

Doin shot's now