Mitsubishi DLP 06 - Failed light engine

[RTHVZB]

Congrats redogleader - first hurdle cleared!

My replacement 73734 is scheduled to arrive tomorrow afternoon - the 73732 is scheduled for pickup in the same time-frame.

So by this time tomorrow I should have my extended warranty transferred, all my connections re-hooked (with the exception of my PC media center), the new remote all programmed and be enjoying my new TV worry-free (I hope).

I'll keep you posted!

[Zeebo]

Update:

Tweeter Service was out to change Optical Engine on my WD-73727 yesterday. Took about 2 hours. Everything is back to its original glory. Watched beautiful HD last night with NO solarization or banding. Haven't had that since early Dec.

I was assured this optical engine was the latest version that fixes the problem some of us have been seeing.

Let's hope this is a long term fix and provides another option rather than trying to fight tooth and nail to have Mitsu replace these units.

I'll keep everyone posted if anything changes.

[sheldon1451]

CONGRATULATIONS ZEEBO. Enjoy the TV!!!!

[RTHVZB]

My replacement 73734 is scheduled to arrive tomorrow afternoon - the 73732 is scheduled for pickup in the same time-frame.

So by this time tomorrow I should have my extended warranty transferred, all my connections re-hooked (with the exception of my PC media center), the new remote all programmed and be enjoying my new TV worry-free (I hope).

I'll keep you posted!

My new TV arrived today. The best part was as the old TV was going out the door, the new TV showed up and they basically passed each other on the way in/out. The logistics were perfect... no down time whatsoever.

I hooked up the new TV, she recognized all the inputs and immediately came to life! Excellent!

The new cabinet is a smaller (and MUCH lighter) than what I had. The most difference being in the bezel around the picture area which has been reduced by a good inch or more all the way around. The result is the TV actually looks a bit smaller due to the bezel being reduced, but it's the same picture size and actually fits better on my stand!

The tech who was taking away my old TV hung out and helped me get the new one out of the box and on the stand and even stayed to ensure it was all working properly before he did his paperwork and took off, which was very nice of him.
After that I called my extended warranty company and had the warranty transferred w/out an issue. An e-mail confirmation to that fact soon followed.

All in all, it's been a great day w/ logistics of pick-up and delivery working out perfectly. Everything went off without a hitch! Hopefully this set will last more than the 5 days that the last one gave me before giving up. I have high hopes that the optical engine issues have in fact been rectified in these newer models and I'll be able to enjoy this set for a few years to come.

Awesome!

I'll let the set burn in for a week or so then see what I can do about tweaking the picture (which I have no clue about yet).

Thanks to everyone here for their insight and assistance through all this. I'll continue to keep an eye out on the board and assist with info where and how I can.

C-ya soon!

[sheldon1451]

sheldon

[terrinm]

Thank goodness I found this forum! Hopefully what I've read will help me with my tv problem. A little background.....

We purchase a WD73927 June 2006. By the middle of December 2007 we were into the green or pink pictures, heck somedays the screen is split right down the middle, half green half pink.

I tried talking to Mits first, they told me to go thru the ext warranty (Mack). Once they finally got the estimate from my local service rep (about 10 days ago) they now have the repair under review. So in the meantime I start calling Mits and get no where. But from reading here that is normal and I now know what to do to hopefully someday get past the CSR and script. My local auth service center has not been eager to help either, not sure if they just have lousy customer service or if they don't want to deal with Mits, but getting anything out of them has been like pulling teeth! Unfortunately the next closest one is 180 miles away.

Yesterday the Mits CSR told me I had to have the "TA log#" from my local service place, they couldn't help me at all without it. Service place has no idea what she's talking about. They haven't even ordered the part yet because they haven't gotten authorization from anyone. Do they have to actually have ordered a new one before this process can proceed? They did handwrite in on the estimate "part is unavailable, with no ETA"

Oh and the CSR at Mits gave me an 800# for Tech Assistance and a contact ID#. Does anyone know where this is to? Will I get someone other than a scripted CSR I wonder?

Any suggestions on how I should proceed next would be greatly appreciated! I do know that next time I call Mits I am going to insist on a supervisor.

Thanks!

[Richard]

TA log# = Mits must be requiring TA, tech assist, approval on this part since there is a limited supply and they don't want to see one wasted on a repair where it is not necessary. The tech calls Mits tech assist, the light engine is confirmed as the problem, a TA log# is given and they order the part directly. The procedure is common as beans for a Mits ASC.

Try the 800 number you were given and have your model and serial number ready.

[sheldon1451]

That model is part of Mitsu's FACTORY extended warranty. There is NO reason for you to have to go through your extended warranty company. You need to contact the nearest authorized service center, get them out there to diagnose the problem and confirm it's the light engine. Then, they will need to place the order. Once that's done, there will be an order # that you can get from the service tech. That's the # you need when you call and get the call center. They are the ones that will tell you the part is or will be expedited. They'll give you an estimated arrival date. IF you insist that it be expedited, they will then do that. Chances are, you will need to wait until at least the date they tell you the part will be there/shipped. Once that date has come and gone, then it's time to demand that you be transferred to someone with authority because you want the TV REPLACED. You have to be very firm with them.....Good luck. Let us know how everything progresses.
(The Mitsu web site has the info for the models that they are extended the warranty on. It's for the optical engine only, and from what you have described that's exactly what your problem is......).
Sheldon

[RTHVZB]

We purchase a WD73927 June 2006. By the middle of December 2007 we were into the green or pink pictures, heck somedays the screen is split right down the middle, half green half pink.

I tried talking to Mits first, they told me to go thru the ext warranty (Mack).

terrinm -

Sheldon is correct. You're specific model IS covered by the Mitsu warranty extension/update - which can be found here: http://mitsubishi-tv.com/img/520957

It states:

"Mitsubishi Digital Electronics America, Inc (MDEA) 2005/ 2006 DLP

[sheldon1451]

You can cut out the "middle person" by contacting an authorized service center directly. They are listed on Mitsu's web site. If you have difficulty finding that info, let me know and I'll post the link.
There's no need to contact the company that you bought it from.