I finally managed to get hold of the new HD TIVO from Weaknees.com. 1600 clams for an upgraded unit. And you must agree to activate within 30 days with DirecTV..... Well, I am a Pegasus customer but learned that I can now switch to DirecTV. So, about 3 weeks ago I sent in the consent form and a copy of my last Pegasus bill as they require. To date, I have heard nothing. So, I called DirecTV and talked (and talked and talked and talked) and got plenty of information and zero satisfaction. This is the ultimate in frustration. Here's what I learned: 1) Pegasus absolutely does not have the capability to provide ANYONE with TIVO HD service. No matter what. Period. So much for them. 2) If you are a current Pegasus customer and HAVE NOT requested to transfer your business to DirecTV already, D* will apparently open a separate account for you with D* to give you the TIVO HD capability. You would get two bills - one from Pegasus, another from D*. 3) If you are a current Pegasus customer and HAVE ALREADY sent the paperwork to D* to transfer your account and D* has not gotten to your request yet, you're shit out of luck until they do. Their excuses range from screwing up the transfer to out and out potential legal problems with Pegasus. I don't understand how this really differs from (2) above, but I wheedled, whined and cajoled to no avail. 4) D* is unable or unwilling to give you a phone number to call to politely request a speedup of your transfer to D*. Sez it's not possible......... So my new receiver is hooked up and working - well, that is, it will get me my local off the air stations. Period. Of course, it won't record anything except to record along on the program I'm currently watching. I can't get DirecTV of course. Whether I can activate the new Access Card in the 30 days as promised, is totally out of my hands. The numerous folks I talked to said that since my request was in over two weeks ago, I should hear from D* "any day now".......that was a week ago already.... So much for customer service.
Pegasus: HD TIVO Warning to Customers !!!
-
jerfilm
- Major Contributor

- Posts: 82
- Joined: Fri Oct 29, 2004 12:46 pm
Pegasus: HD TIVO Warning to Customers !!!
I finally managed to get hold of the new HD TIVO from Weaknees.com. 1600 clams for an upgraded unit. And you must agree to activate within 30 days with DirecTV..... Well, I am a Pegasus customer but learned that I can now switch to DirecTV. So, about 3 weeks ago I sent in the consent form and a copy of my last Pegasus bill as they require. To date, I have heard nothing. So, I called DirecTV and talked (and talked and talked and talked) and got plenty of information and zero satisfaction. This is the ultimate in frustration. Here's what I learned: 1) Pegasus absolutely does not have the capability to provide ANYONE with TIVO HD service. No matter what. Period. So much for them. 2) If you are a current Pegasus customer and HAVE NOT requested to transfer your business to DirecTV already, D* will apparently open a separate account for you with D* to give you the TIVO HD capability. You would get two bills - one from Pegasus, another from D*. 3) If you are a current Pegasus customer and HAVE ALREADY sent the paperwork to D* to transfer your account and D* has not gotten to your request yet, you're shit out of luck until they do. Their excuses range from screwing up the transfer to out and out potential legal problems with Pegasus. I don't understand how this really differs from (2) above, but I wheedled, whined and cajoled to no avail. 4) D* is unable or unwilling to give you a phone number to call to politely request a speedup of your transfer to D*. Sez it's not possible......... So my new receiver is hooked up and working - well, that is, it will get me my local off the air stations. Period. Of course, it won't record anything except to record along on the program I'm currently watching. I can't get DirecTV of course. Whether I can activate the new Access Card in the 30 days as promised, is totally out of my hands. The numerous folks I talked to said that since my request was in over two weeks ago, I should hear from D* "any day now".......that was a week ago already.... So much for customer service.