Tivo: Loss of Subscription when totaled

Richard · Post by **Richard** » Thu Jun 24, 2004 10:10 am

Just got off the phone with a local customer who suffered a lightning strike losing a Tivo and RPTV.

If your Tivo is not repairable and you have paid a lifetime $249 subscription you will lose it if you purchase the entry level unit for $149. After debating with them they did make an acception for the customer but that requires he purchase their upper line Series 2 with an MSRP of $399 and street pricing of $349.

Just an FYI...

customht · Post by **customht** » Wed Oct 27, 2004 7:04 pm

Did the customer receive another TiVo and get the subscription re-instated?

Richard · Post by **Richard** » Wed Oct 27, 2004 8:35 pm

After debating with them they did make an acception for the customer but that requires he purchase their upper line Series 2 with an MSRP of $399 and street pricing of $349.

That is all I know...

akirby · Post by **akirby** » Thu Oct 28, 2004 4:18 am

That's one of the advantages of the DirecTV Tivos. No subscription required, just an additional monthly fee from DirecTV.