HDTV Forum

My symptom
viewtopic.php?p=28559#28559

I will never buy another Mitsubishi product.
Paid out $5k for a WD 73727 almost 2 years ago. Had programming problems and lamp replaced in first year. Now, color controller malfunctioned. After 2 months have not gotten part. Part is on backorder, and put on backorder (changed as they say eta) several times. When I called Mitsu customer service they couldn't care less. What a waste of money.

Had programming problems

Related to repair or figuring out how to operate that wacky NetCommand?

lamp replaced in first year

It happens but that should have been no charge, under warranty.

Part is on backorder, and put on backorder (changed as they say eta) several times.

Got a part number? That is VERY unusual for Mits... Right now, after two years would mean you are getting this repaired COD or under an exteneded warranty contract. Which is it?

Remember this, they are all breaking, nobody has a monopoly on reliability... It's all in the draw of the cards and selecting a brand that will provide you and I with service and support.

Hello Richard,
Actually, it won't be 2 years until December. The part number is 938P019010, and it is an optical engine. The TV is so unwatchable that I am now watching our 20 year old 32" Magnavox which we never had a day of trouble. Thank you for replying.

Sorry, it is under a Repairmaster 4 year extended warranty, oh and they stink as well. Took them 2
weeks to approve repair.

Requested Quantity: 1
Total Available Quantity: 0

Material Qty Available to Ship
938P019010 1 08/06/2007

Well looks like it should be available real soon. Not having a part is unusual for Mits and if they don't have it typically they will shortly...

Sorry about your situation but Mits is one of the remaining good guys in this business!

Extended warranties can be tough on all parties. You are dealing with an insurance company...

Guess what repair part brokedown in October, again. Mitsubishis are garbage, and their customer service is worse.

I feel for you and Mits may be in a parts pinch but... garbage? nah...

After 25 years I can tell you that NO manufacturer has earned a halo yet... pick your brand and technology - they are all breaking, new and old.

Bear in mind there are thousands of Mits owners with your model that are perfectly happy. That does not negate the fact that your grievances are real and should be taken care of.

For $5000 its sitting there looking like garbage. They should give me a new one for all the time and inconvenience to make good on their mess, but they won't. So to me it is GARBAGE. Thanks

I had experiance with Mits service ywo years ago. Above average!

My experiance now; below average! Order takers and script readers. Their techs for the service people aren't any better. I overheard the conversation when the local shop was in my home and it was strickly a 'What do you want me to do about it' type of reply.

To me, it surely sounds as they went 'on the cheap' with their service setup. Might as well buy Polaroid.

As I said, "Mitsubishi sucks." With their quality control, and customer service/concern my next product will not be a Mitsu, whether electonics, autos, or anything else.