HDTV Forum

This situation has now gone beyond sad/sorry...the "tech" came out yesterday to replace the lamp they lost (with a new one as I insisted on)...now mind you, this was the 3rd or 4th time out for them AFTER the light engine had been "rebuilt". When the tv first fired up, the pic was great. My wife was happy. 12 weeks and we finally have a pic....hold on......not so fast..our sat service wasn't giving us the local channels so she (my wife) called directv, so while she was going through the setup with them, the service tech told my wife all is fine, goodbye....BUT, once the TV warmed up (15-20 minutes)..guess what??....LOUSY PICTURE..CAN'T WATCH IT!!!!!!!
WARRANTECH............HELP.........(they will get back to me by Friday with a resolution decision)......Can you say "PLEASE REPLACE MY TELEVISION"..........???????????????????? 3 months is long enough.
Mitsubishi....SHAME ON YOU!!!!!!!!!!!!!!!!!!

Wow - that is depressing to no end...

Do you have the same original problem or a new different one?

Mits won't take the blame, they didn't rebuild the engine, a third party did per your thread.

Richard:
Same...but different!
Lots of color ghosts, poor quality. Color continually changes. While the receiver is off, just quick flickers on the screen. By my description, the tech said it is the engine.
I know Mitsu did not rebuild it, but the defective light engine is a known issue and they,(the parts) are not available.
So basically I have nowhere to go with this. Wait for Mitsu to restock their defective parts, and then have the same problem in a few months.
Or...????
I don't know what the answer is. The DLP cost me over $5,000.00. The extended warranty was around $500.00. For 12 weeks I have not been able to watch anything except dust gathering on it. We have had 5 service calls total which requires someone to be available.
I'm trying to be optimistic and not get angry at anyone in particular (except the service tech for showing up twice missing parts!!!).
What would you do?????

Extended warranties put other aspects into play. Some manufacturers have put the responsibility of your repair and satisfaction upon the insurance company. After all, they took up the responsibility of repairing your product. I don't know if there is a legal precedent for them to do that but some are and I am NOT SAYING Mits is doing that but that response may come up if you press them. The role extended warranty is playing in situations where parts are not available is another article but the quick take is the insurance company owns the problem and if there is legal action to be taken against the manufacturer it is upon the insurance company to do it...

Does your contract have a lemon clause? What is the trigger? Check your state consumer affairs, call Mits, call the insurance company, call the retailer and maybe it is time for a lawyer.

Thank you. Some of what you have suggested is already in process. I have not taken any action yet. I'm waiting on the response from the warranty company. At that point, I'll know what to do next.
As usual, watch for the next update.

This is a HUGE step in the right direction. For anyone with a defective light engine, please go to the following link:

http://www.mitsubishi-tv.com/j/i/18312/ ... mid=118709

This may not resolve my problem however, since the warranty company had my engine rebuilt. It is still defective and mitsu will not replace it until they get my engine back. The service company, Smith & Larsen, is refusing to remove it because the company that rebuilt it, PTS in Ohio, is refusing to acknowledge that it is/may be defective and will not return their money. I'm caught in the middle of all this. Legal action is around the corner.

We are currently experiencing the same problem with our model 73727 dlp. The color went out on October 1 2007 (exactly 18 months from the date we purchased it). Luckily we ordered the extended warranty through Mitsubishi. They sent out a service tech. He was literally in our house for 5 minutes. He said it is the light engine and it is on back order until the beginning of November. I called him the beginning of November to check on the status. He never called back. I called Mitsubishi extended warranty line and got nowhere with them. They keep saying they need the

Call Mits and have them send out another service center if there is one. If there is no other ASC than you have no choice but to put this on their doorstep to get the first service center to respond. If Mits can't get something done in a timely manner then threaten them with a lawyer.

I don't know what the requirements are to trigger the CA lemon law, call your consumer affairs department.

What a painful experience! IF the part was ordered, the service tech should give it to you. If he doesn't have one, then the part is not on order. I have contacted Mitsu since the service bulletin was issued and I'm waiting for a call back (they told me 2-3 business days and this is only the 2nd day....not that I'm holding my breath but I'll give them the benefit of the doubt for now!!). Because my light engine was supposedly rebuilt (and does not work!), I'm now trying to go through Mitsu direct. The warranty company (repairmaster/warrantech) has only authorized the service company to remove the light engine and return it to the company that "rebuilt" it...I don't a rebuilt one! So it will be interesting to see how Mitsu deals with this. I have been researching Calif. law, since that's where I'm located too, and I haven't found anything real definitive. I suggest you start with filing a complaint with consumer affairs. Here's the link for you:
http://www.bear.ca.gov/
And keep calling!!!........keep me/us posted..Good Luck

Thanks for the info. I will file a complaint. I have questioned if the service tech has ordered the part. He never calls back. Mitsubishi has told me they would contact the service tech as well, and call me back with the status. They don