I hope the servicer feels like s__t, I know I would... probably carry my stupidity with me for the rest of the day...
I do know that for me I damn well would have gone over this with a fine tooth comb after forgetting parts the last time. Sorry you are going through this and due to the extended warranty you are probably stuck with that crew.
At this point they either need to get your old lamp or buy one - you have them legally on that.
Here's the up-to-the-minute news....apparently the service shop must have lost my lamp. First, they couldn't find it, then they claimed they did find it "in a box at the shop", but that it "did not look good". I was preparing myself to be set up for someone else's used lamp, or them telling me mine needed to be replaced. I think they decided against that (as they should have), because when I called them today, I was told they want to make another appointment to come and install the "new" lamp. So, we'll see. I'm not overly confident in them!!...Tuesday the 13th is when they'll be out.
Another update to follow.
One very important element missing from your thread is your symptom/complaint. Could you please tell us what your actual problem was? It sounds like you lost the TV altogether...
Richard: My original post in oct outlines my issue: the TV ('06 Mitsu DLP) has a defective light/optical engine, which seems to be fairly common with the mitsu dlp's. Please review my original post and let me know what other, if any, info you would like.
thank you,
Ok....The beginning symptoms of the light engine failure was that we began to notice color "ghosts" around some of the pictures. When that became progressively worse, I assumed it would be either our HD receiver or the HDMI cable. Directv sent out a "technician" who replaced the receiver and the HDMI cable and that did not solve the problem (70.00 service call). I will add here that they were very quick to respond. I phoned them in the evening and they set up the appt for the next day. Eventually (3-4 weeks) the picture became unwatchable. Lots of discoloration throughout the entire picture. I then contacted our extended warranty company "RepairMaster" who began the long and tedious process of where we are nearly 2 1/2 months later! The repair tech that came out immediately recognized the problem as the light/optical engine failure, since they have numerous customers with the same issue.
Tomorrow will be the 3rd time they are coming out to "repair" the TV. They have agreed to provide us with a new lamp, since they lost ours. We're not holding our breath. When the pic is on and everything is hooked back up correctly, we'll be somewhat happy.
Stay tuned for tomorrow's update.
Richard:
The ghosts we were getting were different colors. Pink, blue, white. Difficult to describe. If you can picture white clouds in the sky, the clouds might be blue....or, there might be a halo effect around them, or people...etc..etc...One of the symptoms of a failure of the light engine is that when the tv first comes on, there are no symptoms. Then, as the TV warms up, it becomes more and more prevelant.
Samsung had very similar problems with the light engine. It took us several weeks to get it serviced. It would run fine for a time then would go into a lightening effect for a few minutes then shut down. We have 3 on set at the TV station where I work and it was somewhat funny since it is on the weather set. I figured out early on that it was the bulb over heating and shutting down but nothing we did would keep it up and running . So we called in the service from Sammy and went thru all kinds of L to get a service man out that was authorized to work on it. After several weeks they replace the entire Drive including the bulb. We were told that it had been a know issue with the units not long after they put them out. Also we were told that Sammy would no longer replace the whole drive but start repairing down to component level.
It is a sad day for service and Sheldon 