Mitsubishi DLP 06 - Failed light engine

RTHVZB · Post by **RTHVZB** » Fri Jan 18, 2008 12:54 pm

That's true. I say "probably" because it seems the modus operandi of Mistu is to have the point-of-purchase arrange for the initial service call. I don't know why this is, but it was what happened in my case and I believe others here have reported the same thing.

Either way, it should all be covered under the warranty extension (IF it's determined to be the light engine).

redogleader · Post by **redogleader** » Thu Jan 24, 2008 4:56 pm

Latest update with my light engine issues with Mitsu and Audio Video Repiar Center of Kernersville, NC

This is a company that obviously doesn't care.
I had color engine problems with my 2006 Mitsu WD65732.Problem began first week of Nov 2007.TV not even a year old.After much trouble with Mitsu...directed me to AVRC for warranty repair. AVRC is closest warranty repair service according to Mitsu. Repairman came and ordered parts on Dec 21,2007. On Jan 1st, e-mailed Wendy at AVRC as to disposition of parts order.See didn't know and couldn't give me parts order number(that number is needed to track parts shipment by Mitsu)After much trouble and phone calls finally got number and found that parts were due to arrive 1/21/08. On 1/18, recvd email from Emily at AVRC that repair would be scheduled as soon as part arrived. I emailed her on the 21st and asked if part had come in as estimated. Recvd email back from her stating it had not but as soon as it came in, service would be scheduled.On the 22nd I emailed her and asked if part had arrived, to which she replied"No,sir,but as soon as it does, we will call and schedule. I had heard enough. I got hold of Mitsu and they gave me the UPS tracking number. It was delivered on 1/21 in the morning to their facility.So I emailed her this info and didn't get a reply. So, I wrote again on the 23rd and asked If I would be able to have an operable TV for the Superbowl on Feb 3and it was difficult to plan a Superbowl party not knowing if my TV would be watchable.
She replied via email..." It is hard to say, you might want to work on a contingency plan."

INSIST ON ANOTHER REPAIR SERVICE FOR YOUR WARRANTY WORK!!!
If I ran my business like they do, I wouldn't be in business very long...maybe neither should they.
Redogleader

sheldon1451 · Post by **sheldon1451** » Fri Jan 25, 2008 9:45 am

It's bad enough when you have to try to get to someone at Mitsu, other than at their call center....seems like you got through that barrier. And now you have to deal with the service company????? Too bad

redogleader · Post by **redogleader** » Fri Jan 25, 2008 11:53 am

Just got off phone with Mitsu, who called AVRC and was able to get through to a real person.
The repair is scheduled for 14th of Feb in the morning. Their first available day according to AVRC.
Not happy about additional delay, but at least I have a scheduled repair date......will keep updated.
redogleader

terrinm · Post by **terrinm** » Fri Jan 25, 2008 7:06 pm

Well this is just crazy, but then I expected no less after reading what some of you have been going thru for months! I've faxed all info to Mit, estimate from local service center and proof of purchase, because my service center won't order the part until approved by Mits. So Mits told me someone would call me within 48 hours, assuming they are talking "work" days that will be Monday. I'm "sure" someone will call me....

So in the meantime I get a call Thursday afternoon from my service center that Mack (my extended warr) has approved the repair and they ordered the part. Mits is telling them it will be available 1/28. yeah and I've got a bridge in AZ to sell...........

I'm not sure why Mack has agreed to cover it and don't care, the part finally got ordered. Now I can start hounding Mits for it. If my service center hadn't drug their feet with this and just ordered it as soon as they saw it was the light engine I'd be 3 weeks into it, but they wouldn't make a single move until someone gave them permission.

It's getting kind of hard watching green people, but it's harder when the screen is half green half pink

RTHVZB · Post by **RTHVZB** » Sat Jan 26, 2008 9:38 am

terrinm,

Congrats! At least you've made some progress! That's great. Regardless of who's covering the repair, you're on your way to a fix and that's the first and most important step. It's a shame it took so long to be initiated.

Regarding the Pink/Green image horrors - I feel your pain. I have no idea why, but I found that by never turning my TV off, it actually got better. It would flicker and flutter even w/ no signal (I'd turn off the cable box and leave the TV on). However, when it was nice and hot, it got MUCH better and would stop flaking out and even run perfectly for days before messing up again (at random). Surely this is not good for the lamp but, if it works, maybe you'll be able to watch it a bit while waiting.

Good luck!

sheldon1451 · Post by **sheldon1451** » Sat Jan 26, 2008 10:04 am

Good luck and let us know what happens on the 28th....we watched our tv until it was pretty much unwatchable and for ours it didn't matter how long it was on..hopefully that will be different for you. Eventually, it went to no pic at all, just sound..which was probably better!!!

...
Mitsu has now agreed to pay for my new stand since the old tv and stand were silver trimmed and the new one is gloss black (which looks much better). Naturally, as with everything else, the local distributor of the stand has been out of stock. They're backordered from the mfr...but that's the least of all the issues. We're watching a fantastic HD pic now. and I thank Mitsu for finally owning up and taking care of this (at least mine...). I hope more of you will get this issue behind you.

sheldon1451 · Post by **sheldon1451** » Fri Feb 01, 2008 2:26 pm

Here's my latest....Mitsu replaced my TV with a brand new one as you all know. I should be able to transfer my extended warranty....correct?......WRONG. Repairmaster (Warrantech) will not allow me to transfer the warranty because they/I have a "paid claim" on the old set that they could not fix!
Nice, huh

I'm done fighting this every step of the way. I will not pursue this any further.

Richard · Post by **Richard** » Sun Feb 03, 2008 12:54 pm

Bummer... you just don't know which way they will go... somebody here got the transfer though (without looking back for who that was)... Was there ever a paid claim on that TV?

RTHVZB · Post by **RTHVZB** » Sun Feb 03, 2008 1:45 pm

That was me

There was never a claim in my case. When I called and had it transferred, they simply asked the new make and model of the replacement set, made the update and then sent me an e-mail confirmation.

Sorry to hear of your continuing issues Sheldon. Even with a claim, they were repairing a problem that was eventually found to be covered by Mitsu's warranty extension - as such they should not be penalizing you just because you happened to contact them first. In the end - what did they actually do?