HDTV Forum

Thanks for the advice Sheldon. I will try that. Should I just demand to talk to someone in Irvine at the beginning of a CR call?

BTW...After unplugging, resetting, etc. I was able to get rid of the checkerboard BUT after watching our TV we are now back to the green and purple screen and pixelated faces. Seriously...This is ridiculous! It's as if they didn't fix anything after 3 months in the shop. Don't trust the "new" optical engines people!

In addition to the green/purple/funky view, the checkerboard comes back after about an hour of viewing.

It sounds like we are all going to have to demand new, non DLP TVs from Mitsubishi.

I'll take what they've offered me.....a brand new DLP, Diamond Series 73", which is what I have. At some point in time, they'll get the defect worked out. I'm hoping the new sets do not use the same light engine...(I don't think they do.....)......We'll see.....
In any event....happy holidays to all......

Cheryl....sorry..didn't see all of the post.....be patient with the CSA...they have to read the entire entry, then they will begin repeating everything...when the agent asks if he/she has helped, tell them NO!!....every answer I got from them, I stated was NOT SATISFACTORY....NOT ACCEPTABLE...DEMAND to speak to someone that can make decisions.......repeat how long u have been without the TV....advise them that a certified letter is waiting to be mailed relative to a demand for replacement or court action.....then, if/when u get transferred.....TRY to be nice (but stern works!!).....let me know how you do....

sheldon1451 wrote:I'll take what they've offered me.....a brand new DLP, Diamond Series 73"... I'm hoping the new sets do not use the same light engine

They don't and are readily available.

sheldon1451 wrote:I'll take what they've offered me.....a brand new DLP, Diamond Series 73", which is what I have. At some point in time, they'll get the defect worked out. I'm hoping the new sets do not use the same light engine...(I don't think they do.....)......We'll see.....
In any event....happy holidays to all......

I received a couple calls from Mistu over the last week.

The first was a plea to please wait while the parts were expedited and shipped.
Then yesterday I was informed that my TV would be replaced.

I have not been able to confirm details of the replacement yet as Mitsu has not been able to get in touch with "someone." The CSR I spoke with was really vague on this portion of the action. It seems they are trying to get my original point of purchase location to provide me w/ the new set but have not been able to get in touch with the proper people there. So, THAT remains to be seen.

Either way, I was informed that the TV should be replaced within 2 weeks of the new year.

My fingers are crossed.... let's see what happens next.

Nice...Congrat's...it's a step in the right direction. FYI...according to Mitsu, the selling dealer that I bought from is/was not an authorized Mitsu dealer (although their web site says they are). But, that has not been an issue. Mitsu will have the TV shipped to me or an installer (not sure which yet). So getting in touch with the seller should not delay the transaction. You might try to insist on getting transferred to the agent in the States that has authorized the replacement. Nobody at the call center has that power!...
My TV was picked up this past Friday. I will try to follow up w/Mitsu on Wed but I'm still running into obstacles with the call center. The CSA here in Irvine told me that he was making notes in the file so that IF/When I need to contact him directly the center would transfer me directly to him. I tried that on Friday and I was told there are no such notes in the file and they refused to transfer me to him, so I demanded that they transfer me to someone (ANYONE!) here in Irvine. Apparently, the Holiday season has seen a lot of Mitsu gift givers, because the estimated wait time was 54 minutes!!!....(that was after waiting nearly half-hour to begin with)..so I just hung up..........I'll be more "patient" on Wednesday and see what happens. I want them (Mitsu) to confirm with the service company that they are in possession of the old TV. I don't trust anyone anymore at Mitsu so it's important to me that I not only follow up on everything, but I also document all of the conversations, etc....just in case.............................................

I'm going to attempt to force them into replacing my TV w/ a new one same day and not have a wait in between w/ no set at all.

My TV has been working w/out issues lately since I leave it on all the time... so, while it's still messed up, it works and IS in use.
I don't plan on being w/out a TV while Mistu loses mine. So, I will insist they replace mine the same day, else I will not agree to it.

We'll see how it goes.

Ok...First the GREAT news.....the trucking company is scheduled to deliver our new DLP TV this Thursday....
Now...we have been having very, very high wind gusts here in Simi Valley and apparently our satellite dish has been affected...because now we don't get a signal..(the pic on our TV upstairs started breaking up every time a gust came along)...
How FREAKING ironic is that??....I'll have a brand new TV and won't be able to watch it unless Direct gets a tech out here in the next day or two!!!!!...and even then, who knows. We had the dish professionally installed on our chimney so it wont be visible from anywhere. 2nd story....Directv installers do no like going up on the roof. We'll see.....(our installer moved out of state, otherwise I would use him..)
"Someone" doesn't want us to watch television....!!!!!!

Just got a call from the Assistant Director of Operations from the store I purchased my 73 inch Mitsubishi DLP TV from. She is 2nd in command under the owner (and said my issue is at the top level of their company as of now).

It appears that the store has FOUR affected Mitsu DLPs they are advocating for at this point. They are waiting for a response from Mitsubishi. She told me we are 75% of the way through the process. I'm hoping Mitsubishi will do the "right thing" and replace my TV since they have not been able to fix it.

I'll keep my fingers crossed for you!!!.......My brand new replacement was delivered yesterday.
Keep on them and keep calling Mitsu. I know it's a "p.i.t.a." but it's what needs to be done.
Good luck. Let us know how it all progresses.