HDTV Forum

i am semi-satisfied. they finally agreed to replace the set and stand (the stand replacement isn't for cosmetic reasons, the 727 stand won't accomodate the other 73" sets), but at a price of $650.00. and i was first only offered a 638 set, i only got a 738 after i asked for a supervisor. it seems that earlier folks with continual light engine failures got free replacement sets, then some were asked to pay about $350, and now, althought while it may be who handles the complaint, mitsubishi is getting tougher to deal with. best of luck to those who follow.

I would ask any reader to keep in mind that even in court there is considered reasonable use and lifespan, meaning, you did use the TV for an amount of time and that is considered wear and tear, defined in the business world as depreciation (and can be part and parcel of insurance policies). It is only reasonable to expect that the credit you receive (the value of the product) would diminish over time.

with all due respect, i have to question the value of additional "depreciation" in my case as opposed to others. i note that in january 09 mitsubishi replaced a 73727 (same as mine) with the then current 700 series at no cost. the last replacement noted in this topic was a new, for $350, 73837. i note the list price for that set was some $5,100, the msrp for the 73738 which i am to receive is some $2,400. i realize "list" price doesn't mean production cost, none the less it is a factor to consider. and finally, there was no inquiry as to hours the set was in use, nor was there in previously posted comments about replacement sets. that, as well as the age of the set, should be a factor in depreciation (as is the milage of autos when depreciation is figured). for what it's worth, i do think mitsubishi does go much farther than other manufacturers in assisting those with dlp light engine problems. i also think there is a reason beyond "good will" that they do. i wonder how serious a problem light engine failures have been.

Light engine failures occur regardless of brand. A high rate of failure has occurred for other brands and their specific models.

We can make many assumptions as to why Mits is assisting you. I suggest simply be grateful that they are.