HDTV Forum

Unfortunately, you will probably have to go the "slow" route at first. Place a service request with them. The initial calls will go to their overseas call center, so be patient!
If/when you get to the "pulling your hair out" stage, DEMAND that you be transferred to a supervisor, and then, if necessary, DEMAND that your request be escalated.
I still have ALL of the notes,etc from my "career" dealing with them. I'll take a look and see if there's a number in the states I can get to you. Their corporate office is in Irvine, California.

Cool--that would be great.
Picture update: 3:17--picture gone

Why don't you send me an e mail? Send it to [email protected]
Put something like "Mitsu" as the subject matter.

Talked to customer service today. Someone in the Phillipine's. Very nice, knew what she was doing. Took all my info, and put me on hold for a service request. Three minute's go by and she come's back on to re-fresh my holding for a couple of minute's. Twenty-five minute's later, she comes back on with the sad new's that there aren't any service provider's in my area. I live in Northern VA. She say's she will expedite a requet to a regional person who will contact me in 1 to 2 business day's. Not a bad start (I hope).

orleandean wrote:Gotcha--Has the service industry, and Mits gotten better than some of the older post's have indicated?

Bear in mind those older posts reflect this problem at it's worst - no parts. If you look at the dates you will note the thread has been dead for a long time because Mits finally got up to speed on supplying the part along with an extension of warranty for this problem.

This light engine problem is supposed to be resolved. As for the service industry, again, not much we can do or change - we are not in the drivers seat and can only deal with what we are given; in this case an assembly called the light engine.

The firts part was the answer I was hoping for, and the second part was the answer I expected.

Duly noted

It has been over a week since I called Mit. the first time. Cust. care person called me back and told me they would look for a certified Mit. repair person in my area, 2 business days. Call's on Fri. to inform me that they called all of the "servicer's" in my area except one. There were 10 on the list, 7 had the same #. She would call the last one on Mon. and get back to me. Call's and leave's a message that they couldn't get in touch with "service company". Will have to contact non-certified companies, and will take 3 business day's.
So, basically, I'm exactly where I was a week ago.
Set up a service call with Sear's this morning for today between 8 and 5. Got a call at 1:30 that there weren't any service people available. Next available date?

Wait for it... Friday... the 17th.

Sweet huh?

Unfortunately, you're at their mercy..at least for now. For whatever it's worth, the local service company that i was dealing with was always two weeks out for a service call..and then, when they showed up without parts, or tools..or whatever..and they had to reschedule.......guess what???...YEP..u guessed it, 2 weeks! Not that it makes you feel any better! Wait until the 17th and see what happens. Chances are that they are only coming out to determine the cause...not remedy the issue.

Yeah Idon't expect too much too soon. I've pretty much moved into the basement at this point. At least the plasma still work's.